While we want every TFC product to be a special addition to your home we understand that things sometimes don’t work out. Our returns process is very simple and clear for your benefit.

To receive a return packing slip, please email Kennedy@tfc-nyc.com

You have 30 days from the date of receival to return your item for a full refund. You can return your items from up to 45 days since your initial receival of the item to receive store credit equal to the cost of goods. Shipping costs are non-refundable.

Non-Refundable Items

Items that cannot be refunded include:

  • Otium (Lighting) Products
  • Items on Sale
  • Damaged Items

Damaged Goods

If items are received damaged, please email Kennedy@tfc-nyc.com. Please include:

  • Name
  • Address
  • Products Ordered
  • Photos of damaged items and packaging